These Terms of Use (“Terms”) govern your access to and use of the Platform and Services provided by M/s Pleatech, a partnership firm registered under the Indian Partnership Act, 1932, and having its registered office at No. L51, 5th Floor, 2B Main Road, HSR Layout, Sector 6, Bengaluru – 560102 (“Pleatech”, “we”, “us”, or “our”). These Terms form a binding agreement between Pleatech and the Firm or other legal entity subscribing to the Services, acting through its authorized representative, together with its Authorized Users, as applicable.

Pleatech recognizes the importance of your information and takes your privacy issues seriously. As such, we also want you to be familiar with how we collect, use and disclose information in our website, our software, and our mobile services. This Privacy Policy describes our practices in connection with information that we collect in our site, software, and mobile services owned and controlled by Pleatech for which you are accessing this Privacy Policy. We assure you of using your information in a fair and reasonable manner for lawful purpose. By providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy.

BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE THE PLATFORM.

1. Definitions

For the purposes of these Terms, the following definitions apply:

•     “Applicable Law” means all applicable laws, statutes, enactments, rules, regulations, notifications, circulars, directions, guidelines, judgments, decrees, orders, permits, and other binding requirements of any governmental, statutory, judicial, regulatory, or professional authority having jurisdiction over a party, the Platform, the Services, or the processing of data under these Terms, including, where applicable, the Digital Personal Data Protection Act, 2023 and the rules made thereunder, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, each as amended, re-enacted, or replaced from time to time.

•     “Confidential Information” means all non-public information disclosed by or on behalf of a party to the other party, whether in oral, written, electronic, visual, or other form, that is designated as confidential or that reasonably should be understood to be confidential by its nature or the circumstances of disclosure, including Client Data, business information, technical information, security information, and commercially sensitive information. Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was lawfully known to the receiving party without restriction before disclosure; (c) is lawfully received from a third party without breach of any confidentiality obligation; or (d) is independently developed without use of or reference to the disclosing party’s Confidential Information.

•     "Platform" means Pleatech’s web application, mobile application (iOS and Android), and tablet application, including all software, features, tools, and content made available therein.

•     “Personal Data” means any data about an individual who is identifiable by or in relation to such data and includes such data in digital form processed through the Platform. For the purposes of these Terms, where required by Applicable Law, Personal Data shall be interpreted in a manner consistent with the Digital Personal Data Protection Act, 2023 and any rules issued thereunder.

•     "Services" means all features provided through the Platform, including case management, law firm management, document management, and team management functionalities.

•     "Firm" means a law firm, legal department, or other legal entity that subscribes to Pleatech’s Services.

•     "Authorized User" means any individual who accesses the Platform under a Firm's account with proper authorization.

•     "Client Data" means any information, documents, case files, or data submitted, uploaded, or generated by Authorized Users through the Platform.

•     "Subscription" means a paid plan granting a Firm and its Authorized Users access to the Platform.

•     “Order Form” means any written or electronic ordering document accepted by the Firm and Pleatech that sets out the Services ordered and the applicable commercial terms, including fees, billing cycle, term, and usage limits.

2. Eligibility and Account Registration

2.1 Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use the Platform. By registering, you represent and warrant that you meet these requirements and that all registration information you provide is accurate and complete.

2.2 Professional Use

The Platform is designed for use by licensed legal professionals, law firms, legal departments, and their authorized personnel. By using the Platform, you represent that you are using it in a professional legal capacity, and that such use complies with applicable professional conduct rules and bar regulations in your jurisdiction.

2.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You shall use reasonable security measures to protect access to the Platform, including maintaining strong passwords, restricting credential sharing, logging out from shared devices, and enabling multi-factor authentication (“MFA”) where such functionality is made available by Pleatech.

Pleatech may suspend, restrict, or require credential reset for any account that Pleatech reasonably believes has been compromised, is being used in violation of these Terms, or poses a security risk to the Platform, the Firm, or other Authorized Users. Pleatech will use reasonable efforts to notify the affected Firm or User promptly of such action, unless prohibited by law or where immediate action is necessary to prevent harm. You must immediately notify Pleatech at support@pleatech.com of any unauthorized use of your account.

Pleatech shall not be liable for losses arising from unauthorized access due to your failure to safeguard your credentials.

2.4 Firm Administrators

Each Firm may designate one or more administrators who are responsible for managing Authorized Users, permissions, billing, and compliance within their organization. Administrators accept these Terms on behalf of the Firm and all Authorized Users.

3. Subscription and Payment

3.1 Subscription Plans

Access to the Platform requires a valid Subscription. Pleatech offers various Subscription tiers with differing features, user limits, storage capacities, and pricing, as described on our Platform  or in an applicable Order Form.

3.2 Fees and Billing

Subscription fees are due in advance on the billing cycle (monthly or annual as per the Order Form) selected at signup by the Authorized User. All fees are non-refundable except as expressly stated in these Terms or required by the Applicable Law. Unless otherwise expressly stated, all fees are exclusive of applicable taxes, levies, duties, or similar governmental charges, which shall be borne by the Firm. Pleatech reserves the right to modify pricing upon thirty (30) days' written notice; however, any pricing changes shall apply only upon the Firm’s next renewal term and shall not apply during any then-current committed Subscription term unless otherwise agreed in writing by the parties.

3.3 Taxes

You are responsible for all applicable taxes, levies, duties, or similar charges imposed by any government authority.

3.4 Suspension for Non-Payment

If any payment is overdue by more than ten (10) days, Pleatech may suspend access to the Platform until payment is received. Pleatech will provide at least five (5) days' notice before suspension.

3.5 Free Trials

Pleatech may offer free trial periods for a limited period. Free trial access is provided on an “as is” and “as available” basis, may be subject to reduced functionality, usage limits, or feature restrictions, and may be discontinued by Pleatech at any time. Upon expiration of a free trial, continued use requires a paid Subscription. Pleatech reserves the right to modify or discontinue free trial offers at any time. The Firm is solely responsible for exporting any trial data before the end of the free trial period.

4. Permitted Use and Restrictions

4.1 License Grant

Subject to these Terms, the applicable Order Form and timely payment of applicable Subscription fees, Pleatech grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your lawful internal legal practice management purposes.

This right continues only for so long as the Firm remains in compliance with these Terms and shall automatically terminate or may be suspended upon expiration of the applicable Subscription term, non-payment, breach of these Terms, security incidents, or termination in accordance with these Terms.

4.2 Prohibited Conduct

You agree not to, and shall not permit any third party to:

•     Use the Platform in any manner that violates applicable law, professional conduct rules, bar regulations, or any third-party rights.

•     Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform.

•     Copy, modify, reproduce, distribute, or create derivative works of the Platform or any of its components.

•     Use the Platform to transmit malicious software, spam, or any harmful or disruptive content.

•     Attempt to gain unauthorized access to any portion of the Platform or Pleatech’s systems.

•     Use automated scripts, bots, scrapers, or crawlers to access, index, or mine data from the Platform.

•     Sublicense, resell, or provide access to the Platform to third parties without Pleatech’s express written consent.

•     Remove, alter, or obscure any proprietary notices, labels, or marks on or within the Platform.

•     Use the Platform to store or transmit content that is defamatory, obscene, or violates any third party's rights.

5. Case Management Services

5.1 Case Creation and Management

The Platform enables Authorized Users to create, organize, track, and manage legal cases. Users are solely responsible for the accuracy, completeness, and legality of all case information entered into the Platform.

5.2 Deadlines and Calendaring

While the Platform includes tools for tracking case deadlines, dockets, and court dates, Pleatech does not warrant the accuracy of any automated deadline calculations or calendar integrations. Users must independently verify all critical legal deadlines.

5.3 No Legal Advice

The Platform is a technology tool and does not provide legal advice, legal opinions, or professional legal services. Pleatech is not a law firm or a licensed legal attorney. Nothing on the Platform constitutes legal advice, and no attorney-client relationship is formed between any User/Firm and Pleatech.

6. Document Management

6.1 Document Storage

The Platform provides cloud-based storage for legal documents and case files. Storage limits depend on your Subscription tier.

6.2 Document Responsibility

You retain full ownership of and responsibility for all documents uploaded to the Platform. Pleatech does not review, validate, or take responsibility for the content, legality, or accuracy of documents stored by Users.

6.3 Document Retention

Upon termination or expiration of a Subscription, Pleatech will retain Client Data for a period of sixty (60) days, during which time Firms may export their data. After this period, Pleatech may permanently delete all Client Data associated with the terminated account.

7. Law Firm Management

The Platform provides tools for managing law firm operations, including matter billing, time tracking, client intake, trust accounting integrations, and reporting. These tools are provided as administrative aids only. Compliance with applicable trust accounting rules, bar regulations, and professional responsibility standards remains the sole responsibility of the Firm/User and its licensed attorneys.

Billing records, time entries, and financial reports generated by the Platform are for internal use and reference only. They do not constitute certified financial statements or audited records. Firms should engage qualified accountants or legal finance professionals for compliance and audit purposes.

8. Team Management

8.1 User Roles and Permissions

Firm administrators may configure user roles, access levels, and permissions for Authorized Users. Pleatech is not responsible for internal access control decisions made by Firm administrators or for unauthorized actions taken by Authorized Users within a Firm's account.

8.2 Shared Workspaces

Certain features enable collaboration among multiple Users. You agree not to share access credentials and to use collaboration features only in compliance with applicable confidentiality obligations and professional conduct rules.

8.3 Confidentiality Obligations

Users must ensure that team management features, including messaging, task assignment, and shared document access, are used in a manner consistent with attorney-client privilege obligations and applicable confidentiality duties.

9. Intellectual Property

9.1 Pleatech Property

The Platform, including its software, design, user interface, features, trademarks, trade names, logos, and all underlying technology, is owned by Pleatech or its licensors and is protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership rights to you.

9.2 Client Data Ownership

As between the Firm and Pleatech, the Firm retains all right, title, and interest in and to Client Data submitted to, uploaded to, stored on, or generated through the Platform. Subject to these Terms and the Privacy Policy, the Firm grants Pleatech a limited, non-exclusive, worldwide, royalty-free license during the applicable Subscription term and any permitted post-termination retention period to host, store, reproduce, transmit, display, process, and otherwise use Client Data solely as necessary to provide, maintain, secure, support, and improve the Services, to comply with Applicable Law, and to enforce these Terms .

10. Confidentiality and Attorney-Client Privilege

Pleatech understands that Client Data may include privileged attorney-client communications and confidential client information. Pleatech will not access, disclose, or use Client Data except as described in these Terms and the Privacy Policy. Pleatech’s access to Client Data is limited to that necessary for platform operation, security, support, and compliance with legal obligations.

11. Legal Compliance11.1 Pleatech maintains that its primary duty is to protect the Confidential Information to the extent the Applicable Law allows. Pleatech reserves the right to provide the Confidential Information to third parties as required and permitted by the Appliable Law (such as in response to a court order), and to cooperate with law enforcement authorities in the investigation of any criminal or civil matter.          

11.2 If Pleatech is required by law to make any disclosure of the Confidential Information that is prohibited or otherwise constrained by this Agreement, then Pleatech will provide you  with prompt written notice (to the extent permitted by law) prior to such disclosure so that you  may seek a protective order or other appropriate relief. Subject to the foregoing sentence, Pleatech may furnish that portion (and only that portion) of the Confidential Information that it is legally compelled or otherwise legally required to disclose.

12. Third-Party Integrations

The Platform may integrate with third-party services (e.g., cloud storage, court filing systems, e-signature providers, accounting software, email platforms). Use of any third-party integration is at the Firm’s election and may require the sharing, transmission, or processing of Client Data or account information with the relevant third party as authorized by the Firm or its Authorized Users. Pleatech does not control third-party services and is not responsible for their availability, accuracy, or compliance with the Applicable Law.

Pleatech shall not be liable for outages, errors, loss of data, or other issues caused by third-party integrations, except to the extent directly caused by Pleatech’s own breach of these Terms.  Your use of third-party integrations is subject to the applicable third party's terms of service and privacy policies.

13. Disclaimers

To the maximum extent permitted by Applicable Law, the Platform and Services are provided on an “as is” and “as available” basis. Pleatech does not warrant that the Platform will be uninterrupted, error-free, secure against all threats, compatible with all third-party systems, or suitable for every legal, operational, regulatory, or professional requirement of the Firm.

Except as expressly set out in these Terms or an applicable Order Form, Pleatech disclaims all express, implied, statutory, or other warranties, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, or results from use. Nothing in this Section limits any obligations that cannot be disclaimed under Applicable Law.

14. Limitation of Liability

Under no circumstances (including but not limited to any act or omission on the part of Pleatech shall be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the Platform or any Content. You expressly acknowledge and agree that Pleatech does not exert control over users of the Platform (including individuals referred to on this website as guests and experts) and is not liable either for their opinions or their behaviour including any information and/or advice and any defamatory statements or offensive conduct.

Pleatech’s aggregate liability arising out of or relating to these Terms, the Platform, or the Services shall not exceed the total fees paid or payable by the Firm to Pleatech under the applicable Subscription during the twelve (12) months immediately preceding the event giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Pleatech and its officers, directors, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Platform in violation of these Terms; (b) your violation of applicable law or professional conduct rules; (c) Client Data you submit to the Platform; (d) your infringement of any third-party rights; or (e) any dispute between you and a third party related to your use of the Platform.

16. Term and Termination

16.1 Term

These Terms are effective upon your acceptance and remain in effect until terminated or expiration of the applicable Subscription.

16.2 Termination by You

You may terminate your account and Subscription at any time by providing written notice to Pleatech. Termination will take effect at the end of the then-current billing period. Prepaid fees are non-refundable.

16.3 Termination by Pleatech

Pleatech may suspend or terminate your access immediately if: (a) you breach these Terms and fail to cure such breach within ten (10) days of written notice; (b) you become insolvent or file for bankruptcy; (c) continued access poses a security risk; or (d) Pleatech is required to do so by the Applicable Law.

16.4 Effect of Termination

During the sixty (60) day post-termination retention period described in Section 6.3, the Firm may request export of Client Data in a format reasonably made available by Pleatech. Upon termination, your license to use the Platform immediately ceases. Sections relating to ownership, disclaimers, limitation of liability, indemnification, and governing law survive termination.

17. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the India and the courts of Bangalore will have exclusive jurisdiction over any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or the Services.

Before initiating formal proceedings, each party shall use reasonable efforts to resolve the dispute through good-faith discussions for a period of at least thirty (30) days after written notice of the dispute is delivered to the other party.

Any dispute not resolved through good-faith discussions within thirty (30) days shall be finally resolved by arbitration in Bengaluru, Karnataka, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties, and the language of arbitration shall be English.

18. Modifications to Terms

Pleatech reserves the right to modify these Terms at any time. We will provide notice of material changes via email or a prominent in-platform notification at least thirty (30) days before the changes take effect. Your continued use of the Platform after the effective date of any modification constitutes your acceptance of the revised Terms.

Any material change that adversely affects the Firm’s substantive rights, payment obligations, data usage rights, or liability allocation shall take effect only upon the next renewal of the applicable Subscription term, unless the Firm expressly accepts such change earlier in writing or continues to use the Platform after renewal. If the Firm does not agree to a material adverse change, the Firm may elect not to renew its Subscription or may terminate the affected Subscription before the effective date of the change, in which case Pleatech shall refund any prepaid fees for the unused portion of the then-current term to the extent the termination is based solely on such material adverse change.

19. Miscellaneous

•     Entire Agreement: These Terms, together with the Privacy Policy and any applicable Order Form, constitute the entire agreement between you and Pleatech regarding the Platform.

•     Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

•     Waiver: Pleatech’s failure to enforce any right or provision shall not constitute a waiver of that right.

•     Assignment: You may not assign these Terms or your account without Pleatech’s prior written consent. Pleatech may assign these Terms in connection with a merger, acquisition, or sale of assets.

•     Force Majeure: Pleatech shall not be liable for delays or failures in performance resulting from events beyond its reasonable control.

•     Notices: Legal notices to Pleatech must be sent to support@pleatech.com